METRO DOOR:  CUSTOMER CARE CENTER - TEAM SERVICE MANAGER

Company Overview:

Metro Door, Inc. is one of the nations leading manufacturers of security enclosures and provider of facility maintenance services to national retailers. Our facility maintenance division performs a portfolio of maintenance and emergency repair services including doors and gates, glass, locksmithing, plumbing, electrical and handyman repairs, national roll-outs and project management. We are a customer care center and provide timely, complete and cost effective solutions to our customers problems, 24/7, 365 days a year. We are proud to work with a who's who of leading retailers including Abercrombie & Fitch, Coach, GameStop, Home Depot, Starbuck's and Wal*Mart.

Due to our outstanding growth we are recruiting for a Team Service Manager to lead a team of customer care specialists. This position is located in our headquarters in Great River, NY (Long Island).

Job Description:

The Team Service Manager is responsible for managing 10 Customer Care Specialists. This is a fast-paced, customer focused environment. You will be responsible to train, develop, monitor and measure your team to deliver a consistently high level of service to our customer's by solving their emergencies and everyday problems. Additionally you will oversee the development of written proposals and quotes. You will also build relationships and good will with your customers through ongoing effective communication.

Skills Required:

• Minimum 3 years call center experience with at least 1 year in a supervisory position
• College degree preferred
• An inspiring leadership personality with very effective people management and team building skills
• Strong analytical skills to increase productivity and lead continuous improvement activities
• Outstanding communicator who can manage escalations and build lasting relationships
• Identify training needs within the team; create a training plan; coordinate cross- training efforts within the team to ensure members are knowledgeable in all technical areas
• Serve as a product and process expert and resource to your team 
• Experience in retail operations, construction/ facilities is a plus

Metro Door offers a very competitive compensation including performance bonuses, health care benefits, 401k program with company contribution. We are proud of our team and company culture and look for candidates who will make a positive impact.

How To Apply:

For consideration, please forward your resume, including compensation requirements to Jo Ann Fiorini, Human Resources.